I noticed a nice $3.95 fee on my statement this past month and, in the way of bank statements, it was totally impossible to determine what I was getting charged for! I sent them a note about it asking why I was charged and got this response:
Dear Mr. Knight:
Thank you for contacting <bank name> E-Mail Support to inquire about pricing for our online banking service.
<bank name> charges no fee for access to your account information in <bank name> OnLine, our Internet-based online banking product, or for unlimited use of our online bill payment feature.
However, a monthly fee of $3.95 will apply to access your account balances and transactions in Quicken or Microsoft Money.
Our records indicate you are using Quicken with Bill Pay.
If E-Mail Support can be of additional assistance to you, feel free to e-mail us again through <bank name> OnLine.
Thank you for using <bank name> OnLine. We appreciate your business!
<employee name>
<bank name> E-Mail Support
Now for some reason they have decided that everyone who tracks their money and attempts to be fiscally responsible needs to be charged a fee! I guess these customers are less likely to overdraft? I really liked the list of things they don’t charge me for as a justification for what they do want to charge me for. Here’s my response… (more…)